Payment Policy
Cool Heat Direct LLC
Last Updated: 28.01.2026
This Payment Policy explains how payments are processed for orders placed on coolheatdirect.com. By completing a purchase on our Website, you agree to the terms below.
1. Accepted Payment Methods
We accept payment methods made available through Shopify at checkout. These may include major credit and debit cards (such as Visa, Mastercard, American Express, and Discover), Shop Pay, PayPal (if enabled), and other options shown at checkout.
All transactions are processed in U.S. Dollars (USD).
2. Payment Authorization & Processing
Payment is required at checkout unless an approved financing option is selected.
Payments are processed securely through Shopify and its payment providers. Cool Heat Direct LLC does not store full credit card details.
If a payment is declined or cannot be authorized, the order may not be completed or may be delayed.
3. Financing Options
Financing options may be available through Shop Pay Installments or other third-party providers shown at checkout, subject to eligibility and approval.
Financing terms (including any interest or fees) are determined by the financing provider. Any financing agreement is between you and that provider. Cool Heat Direct LLC does not control approval decisions or financing terms and does not receive your private financing details.
4. Billing Information
You agree to provide current, complete, and accurate billing information, including the billing address and contact details associated with your payment method.
Incorrect billing information may prevent an order from being processed.
5. Taxes
Sales tax (if applicable) is calculated at checkout based on the shipping destination and applicable state and local tax rules.
You are responsible for any taxes not collected at checkout where required by law, including use tax.
6. Fraud Prevention & Order Verification
For fraud prevention, we may review orders and request additional verification before processing or shipping. This may include confirming contact details or validating billing/shipping information.
We reserve the right to cancel an order if it cannot be verified or if we reasonably believe it is fraudulent or high-risk.
7. Chargebacks & Billing Disputes
If you believe there is a billing issue, please contact us first so we can review and help resolve the situation:
Email: support@coolheatdirect.com
Phone: +1 (307) 429-3634
Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Chargebacks may result in order delays or account restrictions where permitted by law. We handle disputes based on the documentation available from our records and the payment provider.
8. Cancellations & Refund Timing
Order cancellations and refunds are governed by our Returns & Refund Policy and our Terms of Service.
If a refund is approved, it is issued to the original payment method. Timing depends on your payment provider and financial institution.
9. Policy Updates
We may update this Payment Policy from time to time. Updates will be posted on the Website with a revised “Last Updated” date.
10. Contact Us
Cool Heat Direct LLC
Mailing Address: 7901 4th St N, St Petersburg, FL 33702-4305
Phone: +1 (307) 429-3634
Email: support@coolheatdirect.com
Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
