Disclaimer Policy

Cool Heat Direct LLC

Last Updated: 06.07.2026

The information and products provided by Cool Heat Direct LLC (“we”, “us”, “our”) on www.coolheatdirect.com (the “Website”) are provided for general informational purposes only.

While we work to keep information accurate and current, content on the Website is provided “as is” and may change without notice.

By using our Website or purchasing a product, you agree to the disclaimers below.

1. Product Use & Installation

Heating and cooling systems may involve:

  • Electrical components

  • Refrigerant lines

  • Technical installation requirements

  • Product-specific setup steps

  • Local code, permit, or inspection requirements

Installation requirements vary by product and may depend on:

  • The specific product purchased

  • Local building codes

  • Electrical requirements

  • Site conditions

  • State or local regulations

  • Manufacturer instructions

Customers are responsible for reviewing product documentation, understanding installation requirements, and complying with all applicable federal, state, and local laws, codes, and regulations.

If professional installation, licensed electrical work, permits, inspections, or other professional services are required or recommended for a product or situation, customers are responsible for arranging those services.

Cool Heat Direct LLC does not provide installation services and does not act as a licensed contractor, engineer, electrician, HVAC technician, or on-site service provider.

2. Manufacturer Warranties

Many products sold on the Website may include a manufacturer warranty.

Warranty requirements may include:

  • Product registration

  • Proof of purchase

  • Serial number information

  • Proper installation

  • Compliance with manufacturer instructions

  • Compliance with applicable installation and usage requirements

Warranty eligibility, coverage, approvals, and outcomes are determined by the manufacturer according to their published warranty terms and conditions.

Cool Heat Direct LLC does not control manufacturer warranty approvals, denials, claim decisions, or warranty outcomes.

3. Product Information & Website Accuracy

We aim to display accurate product and website information, including:

  • Product images

  • Product descriptions

  • Specifications

  • Pricing

  • Availability

  • Included components

  • Compatibility notes

  • Shipping information

However, information may contain errors, become outdated, or be updated by manufacturers, suppliers, or service providers.

Product specifications, packaging, included components, model details, appearance, and availability may change over time.

We reserve the right to:

  • Correct errors

  • Update listings

  • Modify product information

  • Change pricing

  • Update availability

  • Cancel or adjust orders affected by errors, where permitted by law

These changes may occur at any time, including after an order is submitted.

4. No Professional Advice

Any content on the Website is provided for general information only.

This may include:

  • Sizing information

  • Product comparisons

  • Compatibility notes

  • Installation guidance

  • Buying guides

  • Blog content

  • General product recommendations

This content should not be considered professional engineering, HVAC, electrical, building code, or installation advice.

Customers are responsible for confirming product suitability for their space, intended use, installation conditions, local codes, electrical requirements, and any professional installation needs.

Where required, customers should consult a qualified professional before purchasing, installing, or operating HVAC equipment.

5. Third-Party Links & Resources

The Website may include links to third-party websites, manufacturer resources, manuals, documents, financing providers, or other external resources.

We do not control third-party websites or resources and are not responsible for their:

  • Content

  • Accuracy

  • Availability

  • Security

  • Privacy practices

  • Terms and conditions

  • Updates or changes

Accessing third-party links is at your discretion.

6. Limitation of Liability

To the fullest extent permitted by law, Cool Heat Direct LLC will not be liable for damages arising from:

  • Improper installation

  • Misuse of products

  • Failure to follow manufacturer instructions

  • Failure to comply with applicable laws, codes, permits, or inspection requirements

  • Incorrect product selection

  • Site conditions

  • Unauthorized modifications

  • Third-party installation or service work

  • Delays caused by carriers, suppliers, manufacturers, or service providers

We are also not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Lost profits

  • Lost revenue

  • Loss of data

  • Business interruption

  • Property damage caused by improper installation or misuse

  • Costs related to third-party services

If a product return is permitted, it must follow our Returns & Refund Policy.

7. Customer Responsibility

Before purchasing, customers should review:

  • Product specifications

  • Voltage and electrical requirements

  • BTU capacity and sizing guidance

  • Installation documentation

  • Warranty requirements

  • Shipping and delivery information

  • Return and refund terms

  • Local code or permit requirements where applicable

Customers are responsible for ensuring that the product selected is suitable for their intended use and installation environment.

8. Governing Law

This Disclaimer Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.

9. Contact Us

For questions about this Disclaimer Policy, product information, or general support, please contact:

Cool Heat Direct LLC
Phone: +1 (307) 429-3634
Email: support@coolheatdirect.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET

Business Address: Cool Heat Direct LLC, 30 N Gould St, Sheridan, WY 82801, United States