Disclaimer Policy

Cool Heat Direct LLC

Last Updated: 18.02.2025

The information and products provided by Cool Heat Direct LLC (“we”, “us”, “our”) on coolheatdirect.com (the “Website”) are intended for general informational purposes only and are provided “as is” without warranty of any kind.

By using our Website or purchasing a product, you agree to the following disclaimers:

1. Product Use & Installation

Heating and cooling systems involve electrical and refrigerant components.
Improper installation can result in:

Property damage
Serious personal injury
Loss of warranty coverage

Some installations may require:

A licensed HVAC professional
Local permits and compliance with building codes

It is the customer’s responsibility to:

Understand installation requirements
Comply with all federal, state, and local regulations
Recognize limitations of DIY installation

We do not provide installation services or professional liability.

2. Warranty Responsibility

All MRCOOL® products are covered under the manufacturer’s warranty when properly registered and installed according to MRCOOL’s instructions.

Warranty coverage is not determined by Cool Heat Direct.
Decisions regarding repair or replacement are made solely by the manufacturer.

3. Product Information Accuracy

We strive to ensure product listings, images, specifications, and pricing are accurate.
However:

Specifications may change without notice
Website errors may occur
Colors, sizing, or efficiency performance may vary slightly by model and installation conditions

We reserve the right to correct errors or update information at any time.

4. No Professional Advice

Any guidance, recommendations, or content on the Website does not constitute:

Engineering advice
HVAC installation instructions
Professional consulting

Customers assume responsibility for design and installation decisions.

5. Third-Party Links

Our Website may contain links to external sites or resources.
We are not responsible for:

Availability or security of those sites
Accuracy or content of third-party resources

Use of external links is at your own discretion.

6. Liability Limitation

To the fullest extent permitted by law:

We are not liable for damages caused by improper installation or product misuse
We are not liable for indirect, incidental, consequential, or punitive damages
Customer assumes all risks associated with transport beyond curbside drop-off

Your exclusive remedy for dissatisfaction is limited to returning the product in accordance with our Returns & Refund Policy.

7. Governing Law

This Disclaimer is governed by the laws of the State of Wyoming, USA.

8. Contact

For questions regarding this Disclaimer, contact us:

Cool Heat Direct LLC
30N Gould Street, Sheridan, Wyoming, 82801
📩 support@coolheatdirect.com