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Billing Terms and Conditions

Cool Heat Direct LLC

Last Updated: 18.02.2025

These Billing Terms & Conditions explain how billing and payments are handled for purchases on coolheatdirect.com (the “Website”).

By placing an order, you agree to these terms.

1. Accepted Payment Methods

We accept secure payments through Shopify’s trusted gateways, including:

  • Major credit & debit cards (Visa, MasterCard, American Express, Discover)

  • Shop Pay

  • PayPal (if enabled)

  • Financing options through Shop Pay Installments (subject to approval)

All prices are listed in U.S. dollars (USD).

2. Payment Authorization

By submitting your payment information, you confirm that:

  • You are authorized to use the provided payment method

  • You agree to be charged the full amount displayed at checkout

  • You will maintain sufficient funds/credit

Orders may be placed on hold or canceled if authorization cannot be completed.

3. Payment Timing

  • Full payment is required at checkout unless financing has been approved

  • Financing terms are governed by Shop Pay Installments and their lending partners

  • We do not offer invoicing or payment after delivery

Your order is confirmed only after successful payment.

4. Taxes

Applicable state and local sales taxes will be calculated and displayed at checkout based on your shipping location.

Customers are responsible for any use tax obligations not collected at checkout.

5. Fraud Prevention & Verification

We may request additional verification such as:

  • Matching billing and shipping addresses

  • Confirming contact information

  • Proof of identity for high-value orders

Fraudulent or suspicious orders may be refused or canceled.

6. Billing Errors

If you believe an incorrect charge has been made:

📩 Email us at: support@coolheatdirect.com
Include:

  • Order number

  • Billing details

  • Description of the issue

We will investigate and resolve valid billing concerns promptly.

7. Chargebacks & Disputes

We strongly encourage customers to contact us first before filing chargebacks.

Unauthorized chargeback actions may result in:

  • Suspension of ordering privileges

  • Debt collection for unpaid amounts

  • Denial of future support or warranty processing

We maintain documentation for all shipments, delivery confirmations, and communications to dispute false claims.

8. Cancellations

Customer-requested cancellations are subject to the conditions in our Returns & Refund Policy, which may include:

  • Restocking fees

  • Deduction of shipping/processing costs if the order has already been dispatched

9. Financing Through Shop Pay

If you select Shop Pay Installments:

  • Third-party financing partners manage approval, billing & repayment

  • Terms and disclosures will be provided at checkout

  • Late or missed payments may affect eligibility and may incur additional fees

We do not have access to your credit information or repayment history.

10. Changes to Billing Terms

We may update this policy periodically.
The latest version will always be accessible on this page.

11. Contact Information

Questions regarding billing?

Cool Heat Direct LLC
30N Gould Street, Sheridan, Wyoming, 82801
Email: support@coolheatdirect.com
USA