Billing Terms and Conditions
Cool Heat Direct LLC
Last Updated: 28.01.2026
These Billing Terms & Conditions explain how billing and payments are handled for purchases made on coolheatdirect.com (the “Website”). By placing an order, you agree to the terms below.
1. Accepted Payment Methods
Payments are processed through Shopify and its approved payment providers. Payment methods available for your order are shown at checkout and may include major credit and debit cards, Shop Pay, PayPal (if enabled), and other options displayed at checkout.
All prices are listed and processed in U.S. Dollars (USD).
2. Payment Authorization
By submitting payment information, you confirm that you are authorized to use the payment method and you authorize the charge for the total amount shown at checkout, including applicable taxes and shipping (if any).
If a payment cannot be authorized or is declined, the order may not be completed or may be delayed.
3. Payment Timing
Full payment is required at checkout unless an approved financing option is selected at checkout.
We do not offer invoicing, payment after delivery, or payment by check unless explicitly presented as an option at checkout.
An order is confirmed only after successful payment authorization.
4. Financing (If Available)
Financing options (such as Shop Pay Installments) may be available on qualifying purchases, subject to eligibility and approval by the financing provider.
All financing agreements are between you and the financing provider. Financing terms, interest, fees, billing schedules, and repayment obligations are determined by the provider and are presented during checkout. Cool Heat Direct LLC does not control approval decisions or financing terms and does not receive your private financing information.
5. Taxes
Applicable sales tax is calculated at checkout based on your shipping address and applicable state and local tax rules.
You may be responsible for additional taxes not collected at checkout, including use tax, where required by law.
6. Fraud Prevention & Order Verification
For fraud prevention, we may review orders and request additional verification before processing or shipping, including confirming contact details or validating billing and shipping information.
We reserve the right to cancel an order if it cannot be verified or if we reasonably believe it is fraudulent or high-risk.
7. Billing Questions & Errors
If you believe you have been charged incorrectly, please contact us so we can review the order:
Email: support@coolheatdirect.com
Please include your order number and a description of the issue.
8. Chargebacks & Disputes
If you have a billing concern, we encourage you to contact us first so we can help resolve the issue.
Chargebacks are handled through your payment provider and may be subject to their rules and timelines. We maintain order records, shipment documentation, and delivery confirmations to respond to disputes where needed.
9. Cancellations & Refunds
Order cancellations and refunds are governed by our Terms of Service and Returns & Refund Policy.
If a refund is approved, it is issued to the original payment method. Refund timing depends on your payment provider and financial institution.
10. Changes to These Billing Terms
We may update these Billing Terms & Conditions from time to time. The most current version will be posted on this page with an updated “Last Updated” date.
11. Contact Information
Cool Heat Direct LLC
Mailing Address: 7901 4th St N, St Petersburg, FL 33702-4305
Phone: +1 (307) 429-3634
Email: support@coolheatdirect.com
Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
