Privacy Policy

Cool Heat Direct LLC

Last Updated: 06.07.2026

Cool Heat Direct LLC (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.coolheatdirect.com (the “Website”), create an account, make a purchase, contact us, or interact with our services.

By using the Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A) Information You Provide

You may provide personal information when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to emails or SMS messages, if offered

  • Complete forms, promotions, or customer service requests

This may include:

  • Name, email address, and phone number

  • Billing and shipping address

  • Order details and purchase history

  • Communications you send to us

Payment information: Payments are processed through Shopify and its payment providers. We do not store full credit card numbers.

B) Information Collected Automatically

When you browse the Website, certain information may be collected automatically, such as:

  • IP address, browser type, device type, and operating system

  • Pages visited and actions taken on the Website

  • Approximate location derived from IP address

  • Cookie and similar tracking data

This information helps us operate the Website, improve performance, understand how customers use the site, measure advertising performance, and protect our website and transactions.

C) Financing or Installment Payments

If you choose a third-party financing option, such as Shop Pay Installments, the financing provider and its partners may collect additional information to evaluate eligibility.

Their privacy policies apply to that process. We do not receive your full credit application details.

2. How We Use Your Information

We use information to:

  • Process payments and fulfill orders

  • Provide order updates and customer service

  • Communicate about shipping, returns, warranty-related matters, and support requests

  • Operate, maintain, and improve the Website

  • Detect fraud and protect the Website and transactions

  • Measure website and advertising performance

  • Send marketing communications when you opt in

You can unsubscribe from marketing communications at any time.

3. How We Share Information

We may share information with service providers that support our operations, such as:

  • Shopify, for website platform and order processing

  • Payment processors and financing providers, if used

  • Shipping carriers and logistics partners

  • Email, SMS, marketing, advertising, and analytics providers when enabled

  • Customer service and website support tools

We may also share information:

  • If required to comply with law or legal process

  • To protect the rights, property, and safety of our business, customers, and others

  • In connection with business operations, fraud prevention, or security

We do not sell personal information for money.

However, some privacy laws may define certain advertising, analytics, cookie, or tracking activities as “sharing,” “targeted advertising,” or “sale” of personal information. Where applicable, you may submit an opt-out request by contacting us using the instructions in Section 8 below.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to support site functionality, improve performance, understand customer activity, and measure advertising.

Cookies and tracking technologies may help us:

  • Keep the Website working properly

  • Remember preferences

  • Understand how visitors use the Website

  • Measure the effectiveness of advertising

  • Improve product pages, checkout experience, and customer support

You can manage cookies through your browser settings and, where available, through cookie preference tools on the Website.

Disabling essential cookies may affect site functionality, including checkout.

You may also use available browser or platform-level privacy tools to limit certain tracking or targeted advertising.

5. Marketing Communications

If you opt in, we may send marketing emails or messages about products, promotions, updates, or offers.

You can unsubscribe at any time by:

Even if you opt out of marketing, we may still send non-marketing messages related to:

  • Orders

  • Delivery

  • Returns

  • Warranty matters

  • Customer service

  • Account activity

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Payments are processed through Shopify and its payment providers using industry-standard security practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information as needed to:

  • Fulfill orders and provide customer service

  • Maintain business records

  • Comply with legal, tax, and accounting obligations

  • Support warranty-related documentation where applicable

  • Protect against fraud, disputes, or misuse

Retention periods vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights & Opt-Out Instructions

Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of your personal information, subject to legal limitations.

You may also have the right to opt out of certain data sharing, targeted advertising, or the sale of personal information where applicable.

To submit a privacy request, correction request, deletion request, or opt-out request, please contact Cool Heat Direct LLC at:

support@coolheatdirect.com

Please use one of the following subject lines:

  • Privacy Request

  • Opt-Out Request

Please include:

  • Your name

  • Your email address

  • The nature of your request

This helps us verify and process your request.

Examples of requests you may submit include:

  • Requesting access to personal information we may hold about you

  • Requesting correction of inaccurate personal information

  • Requesting deletion of personal information, subject to legal and business recordkeeping requirements

  • Requesting to opt out of certain targeted advertising, data sharing, or sale of personal information where applicable

We will review and respond to your request in accordance with applicable privacy laws.

You may also manage cookies and tracking preferences through your browser settings or other available opt-out tools.

9. Third-Party Websites

The Website may include links to third-party websites, services, financing providers, manufacturers, or other external resources.

We are not responsible for the privacy practices of third-party websites.

Please review their privacy policies before providing personal information.

10. Children’s Privacy

The Website is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

For privacy-related questions, privacy requests, correction requests, deletion requests, or opt-out requests, please contact:

Cool Heat Direct LLC
Mailing Address: 7901 4th St N, St Petersburg, FL 33702-4305, United States
Phone: +1 (307) 429-3634
Email: support@coolheatdirect.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET