Privacy Policy

Cool Heat Direct LLC

Last Updated: 18.02.2025

Cool Heat Direct LLC (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit coolheatdirect.com (the “Website”).

By using the Website, you consent to the practices described in this Policy.

1. Information We Collect

We collect information in several ways:

A) Information You Provide

Including when you:

Create an account
Place an order or request a quote
Contact us for support
Subscribe to email or SMS marketing
Enter promotions, financing requests, or forms

Types of data:

Name
Email address
Phone number
Billing & shipping address
Payment method (tokenized through Shopify)
Order and communications history

We do not store full credit card details — this is securely processed by Shopify.

B) Automatically Collected Information

When you use our Website, we automatically collect:

IP address
Device type + browser info
Pages visited, time on site, referrer URL
Cookies & tracking pixel data

This helps us improve customer experience and marketing.

C) Financing & Credit Applications

If you choose Shop Pay financing:

Shop Pay and its banking partners may collect additional information such as credit data
Their privacy policies apply to any credit review or approval

We never see your credit application details.

2. How We Use Your Information

We use information to:

Process and fulfill orders
Provide delivery + warranty communications
Support returns and customer service
Improve website performance
Detect fraud and enhance security
Send marketing promotions (only if you opt-in)
Personalize shopping and retarget ads

3. Sharing of Information

We may share your data with:

Service providers: Shopify, payments and financing partners, shipping carriers, Klaviyo marketing, etc.
MRCOOL: For warranty registration and product support where required
Legal authorities: If required by law or to protect our rights

We do not sell personal information.

4. Cookies & Tracking

We use cookies, tags, and analytics tools (e.g., Shopify Analytics, Google Analytics) to:

Remember cart and user preferences
Enable secure checkout
Improve ad relevance and performance

You may disable cookies but some features may not work properly.

5. Marketing Communications

When you opt-in:

We may send emails, texts, or retargeted ads about products and offers

You may unsubscribe at any time using the links in messages.

6. Data Security

We use commercially reasonable safeguards to protect personal information, including Shopify’s PCI-compliant systems and encrypted processing.

No online system is 100% secure, but we take appropriate steps to reduce risks.

7. Data Retention

We retain information only as long as necessary for:

Legal obligations
Warranty requirements
Business operations
Customer relationship history

8. Your Rights

Depending on your location, you may have rights to:

Request access to your data
Request corrections or deletion (if legally permitted)
Opt out of marketing communications
Disable tracking cookies

To exercise any rights, contact us at
📩 support@coolheatdirect.com

9. Third-Party Websites

Links on our site may lead to other websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our Website is not intended for children under 13.
We do not knowingly collect children’s personal information.

11. Changes to This Policy

We may update this policy at any time.
The latest version will always be posted on this page.

12. Contact Us

If you have questions about our Privacy Policy, contact:
Cool Heat Direct LLC
30N Gould Street, Sheridan, Wyoming, 82801
Email: support@coolheatdirect.com
USA