Shipping Policy

Cool Heat Direct LLC

Last Updated: 06.07.2026

This Shipping Policy explains where we ship, how delivery works, and what to expect after you place an order through www.coolheatdirect.com.

By placing an order on our Website, you agree to the shipping terms described below.

1. Where We Ship

Cool Heat Direct LLC ships within the United States, with standard shipping focused on the continental U.S. / Lower 48 states.

We currently ship to:

  • Addresses within the continental United States / Lower 48 states

  • Alaska and Hawaii on select products, subject to carrier availability, product eligibility, delivery location, and additional shipping charges where applicable

Shipping to Alaska and Hawaii may require a custom freight quote before shipment. If a quote is required, shipping cost and available delivery options will be confirmed before the order ships.

We do not currently ship to:

  • U.S. territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands

  • APO/FPO/DPO addresses

  • International addresses

2. Shipping Cost & Free Shipping

We offer free shipping on eligible orders shipped to addresses within the Lower 48 states, as displayed at checkout.

Free shipping offers for the Lower 48 states do not automatically apply to Alaska, Hawaii, U.S. territories, or other excluded locations.

For Alaska and Hawaii:

  • Shipping availability may vary by product

  • Additional shipping charges may apply

  • A freight quote may be required before shipment

  • Orders will only ship after shipping cost and delivery options are confirmed, where applicable

3. Order Processing Time

Orders are typically processed within 3–5 business days before shipment.

Processing times may vary depending on:

  • Product availability

  • Warehouse scheduling

  • Supplier processing times

  • Carrier pickup availability

  • Order verification or payment review

  • Freight booking requirements

Business days are Monday through Friday, excluding major holidays.

4. Estimated Delivery Time

Estimated delivery time for shipments within the Lower 48 states is typically 5–12 business days after processing, unless otherwise displayed at checkout or communicated after purchase.

Delivery timelines are estimates and may vary due to:

  • Product availability

  • Warehouse location

  • Freight carrier scheduling

  • Destination address

  • Weather conditions

  • Carrier delays

  • Holiday periods

  • Other factors outside our control

We do our best to provide accurate shipping expectations, but delivery dates are not guaranteed unless explicitly stated in writing.

5. Delivery Methods

Orders may ship using different delivery methods depending on product size, weight, and carrier requirements.

Smaller items may ship by ground parcel carrier.

Larger HVAC equipment may ship by freight carrier.

Freight deliveries are typically delivered curbside to the closest accessible outdoor location, such as a driveway, curb, or other carrier-accessible delivery point.

Freight carriers do not typically:

  • Bring items inside a home, garage, or building

  • Carry items upstairs or into elevators

  • Place items in a specific room

  • Unpack or install products

  • Remove packaging or old equipment

Customers are responsible for arranging any help needed to move heavy items after delivery.

6. Freight Delivery Scheduling

For freight shipments, the carrier may contact you using the phone number provided at checkout to schedule a delivery window.

An adult aged 18 or older may be required to be present to receive and inspect the shipment.

If the carrier cannot reach you, if the delivery appointment is missed, or if the delivery location is inaccessible, delivery may be delayed and additional carrier fees may apply.

Customers are responsible for ensuring:

  • The delivery address is accurate

  • The phone number provided is correct

  • The delivery location is accessible to the carrier

  • Someone is available to receive the freight delivery when required

7. Delivery Inspection

Please inspect your shipment carefully at the time of delivery.

Before signing for a freight delivery, check for visible damage such as:

  • Torn packaging

  • Crushed corners

  • Dents

  • Punctures

  • Water damage

  • Missing boxes

  • Damaged pallet or wrapping

If the shipment shows visible damage:

  • Take clear photos before signing, when possible

  • Note the damage on the delivery receipt or carrier documentation

  • Keep all packaging materials

  • If damage appears significant, you may refuse delivery

  • Contact us as soon as possible at support@coolheatdirect.com

Carrier claims and replacement eligibility may depend on proper documentation at the time of delivery.

8. Damaged Shipments

If your shipment arrives damaged, contact us as soon as possible at:

support@coolheatdirect.com

Please include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

  • A copy or photo of the delivery receipt, if available

  • A short description of the issue

Please do not discard packaging until the issue has been reviewed, as carriers may require packaging photos or inspection for claim processing.

9. Incorrect Address & Delivery Issues

Customers are responsible for entering accurate and complete shipping information at checkout.

Please check your shipping address carefully before placing your order.

If a shipment is delayed, returned, re-routed, or requires re-delivery due to an incorrect, incomplete, or inaccessible address, additional carrier fees may apply.

Cool Heat Direct LLC is not responsible for delivery issues caused by incorrect customer-provided shipping information.

10. Missing, Lost, or “Delivered” Shipments

If tracking shows “delivered” but you cannot locate the shipment, please contact us within 48 hours at:

support@coolheatdirect.com

We may help initiate a carrier trace where available.

Once a carrier confirms delivery to the address provided, Cool Heat Direct LLC is not responsible for theft, loss, or damage occurring after delivery confirmation.

Please make sure the delivery location is secure and suitable for receiving HVAC equipment or freight shipments.

11. Weather, Carrier & Supplier Delays

Delivery timelines are estimates and may be affected by factors outside our control, including:

  • Weather conditions

  • Carrier delays

  • Freight network disruptions

  • Supplier or warehouse delays

  • Holiday shipping volume

  • Road closures or access issues

  • Natural disasters or emergencies

When possible, we will assist by sharing tracking updates and carrier information.

Cool Heat Direct LLC is not responsible for delays caused by carriers, suppliers, weather, or events outside our control.

12. Order Changes After Shipment

Once an order has entered processing, fulfillment, freight booking, or shipment, changes may not be possible.

Address changes, re-routing requests, delivery changes, or cancellations after shipment may be subject to carrier approval and additional fees.

If you need to request a change, contact us as soon as possible at:

support@coolheatdirect.com

13. Contact Us

For shipping questions, freight delivery support, tracking concerns, or damaged shipment assistance, please contact:

Cool Heat Direct LLC
Mailing Address: 7901 4th St N, St Petersburg, FL 33702-4305, United States
Phone: +1 (307) 429-3634
Email: support@coolheatdirect.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET